Refund policy

30-Day Satisfaction Window
We want you and your pet to be happy with your order. If there's an issue, please reach out within 30 days of receiving your item.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days at flennvale@gmail.com with your order number and a photo of the issue. We'll make it right with a replacement or a full refund, no cost to you, and no need to send anything back.

Change of Mind
If you'd simply like to return an unused, unopened item for a reason other than damage or defect, contact us at flennvale@gmail.com within 30 days of delivery. Since our products ship directly from our fulfillment partners, we'll review each request individually and let you know the best path forward — this may include a refund, partial refund, or store credit, depending on the item and situation.

How to Start a Return or Refund Request

Email flennvale@gmail.com with your order number and reason for the request
Include a photo if the item arrived damaged, defective, or incorrect
We'll respond within 1-2 business days with next steps

Refunds
Once your request is reviewed and approved, refunds are issued to your original payment method within 5-10 business days. Please allow extra time for your bank or card provider to fully process and post the refund.

Non-Returnable Items
Sale items, gift cards, and any personalized or custom-made items are not eligible for return.

Order Cancellations
If you need to cancel an order, contact us as soon as possible at tsevieho@gmail.com. Since orders are processed quickly, we can only guarantee cancellation if the order hasn't yet shipped.

Questions?
We're happy to help, reach out anytime at tsevieho@gmail.com.